Warranty Information

1. Manufacturer warranty

Where a product carries a manufacturer warranty, its terms are stated on the product page and in the documents supplied with it.

2. Seller-supported warranty

Where Sokoza supports a warranty directly, the period and conditions are stated on the product page.

3. No-warranty products

Some products are supplied without warranty. This is stated on the product page.

4. Consumables

Consumable parts and accessories such as filters, blades, batteries and bands are not covered for normal wear.

5. Commercial-use exclusions

Products intended for household use may not be covered when used commercially. Commercial equipment warranty terms are confirmed in your quotation or order.

6. Claim requirements

• Your order reference.
• A description and photographs or video of the fault.
• The product, accessories and packaging if return is required.