Privacy Policy

1. Data controller

SOKOZA COMPANY LIMITED (registration number PVT/2016/010471), Westpoint Suites, Olesangale Lane, Nairobi, Kenya, is responsible for personal data processed through this website, in line with the Kenya Data Protection Act, 2019.

2. Information we collect

• Account data: email address, password (stored securely in hashed form) and saved addresses.
• Order data: name, email, telephone, delivery and billing addresses, products ordered and order history.
• Payment-related data: payment status and provider references. Card numbers are handled only by the payment provider and never stored by us.
• Enquiry data: details you submit through contact or business quotation forms.
• Device and usage data: basic technical information such as browser type and pages visited.

3. Purpose of processing

To process and deliver orders, provide customer support, manage accounts, prevent fraud, meet legal obligations and — only with your consent — send marketing emails.

4. Service providers

We use hosting, database and email service providers that process data on our behalf under appropriate safeguards.

5. Payment processors

Payments are handled by an approved payment provider under its own privacy terms.

6. Delivery partners

We share delivery name, address and telephone with delivery partners only as needed to complete delivery.

7. Marketing consent

Marketing emails are sent only if you opt in. Consent boxes are never pre-ticked, and you may withdraw at any time.

8. Cookies

See our Cookie Policy for details of the cookies and local storage we use.

9. Data retention

We keep order records for as long as required for accounting and legal purposes, and other data only as long as needed for the purposes above.

10. Security practices

We use encrypted connections, access controls and restricted administrative access to protect personal data.

11. Your rights

You may request access to, correction of or deletion of your personal data, object to processing or withdraw consent. Requests can be made from your account page or by email.

12. International processing

Some service providers may process data outside Kenya. Where this happens, we rely on appropriate safeguards.

13. Contact

Privacy questions: info@sokozaltd.online.