Returns and Refunds

1. Return period

The return period is set by the store owner and will be stated here once approved. Until then, please contact us before returning any product.

2. Change-of-mind requests

Unused products in original, undamaged packaging may be eligible for return. Return delivery costs for change-of-mind requests are usually paid by the customer.

3. Damaged products

Report damage on receipt with photographs of the product and packaging. We will arrange a replacement, repair or refund.

4. Defective products

Products that develop a fault are handled under our warranty terms.

5. Incorrect products

If you receive the wrong product, contact us and we will arrange collection and supply the correct item.

6. Missing products

Report missing items promptly. Remember that orders from multiple dispatch sources may arrive separately.

7. Non-returnable products

• Personal care and hygiene products once opened.
• Products made or configured to your specification.
• Consumables once opened or used.

8. Product-specific exclusions

Where a product is not eligible for change-of-mind returns, this is stated on its product page.

9. Inspection requirements

Returned products are inspected before a refund is approved.

10. Return authorisation

Please obtain a return authorisation from our team before sending anything back. Unauthorised returns may not be accepted.

11. Refund processing

Approved refunds are made to the original payment method. You can see refund status on your order.

12. Original delivery fees

Original delivery fees are refunded when a product is damaged, defective or incorrect.

13. Warranty claims

See our Warranty Information page.