Terms and Conditions
Draft for owner and legal review before public launch.
1. Legal identity
This website is operated by SOKOZA COMPANY LIMITED (registration number PVT/2016/010471), a private limited company incorporated in Kenya, trading as Sokoza, of Westpoint Suites, Olesangale Lane, Nairobi, Kenya.
2. Website use
You may use this website to browse products and place orders for lawful personal or business purposes. We may update, suspend or withdraw any part of the website without notice.
3. Customer eligibility
You must be at least 18 years old, or have the consent of a parent or guardian, and able to enter into a binding contract to place an order.
4. Product information
We aim to describe products accurately. Images may be illustrative and may differ from the exact product supplied. Specifications are published only once confirmed.
5. Pricing and currency
All prices are shown in US dollars (USD). Prices are checked again when you place your order. If a pricing error is identified, we will contact you before processing the order.
6. Orders, acceptance and cancellation
Placing an order is an offer to buy. A contract is formed when we confirm your order after payment is received. You may request cancellation before dispatch. We may decline or cancel orders where products are unavailable, payment is not received or information is incorrect.
7. Payment
Payment is processed by an approved payment provider. We do not store payment card numbers. Orders remain awaiting payment until payment is confirmed.
8. Delivery and availability
Delivery charges and estimated dates are confirmed before dispatch. Products may be dispatched from different sources and arrive separately. Stock is not reserved until an order is placed.
9. Customer responsibilities
You must provide accurate contact and delivery details, inspect products on receipt, and use products according to their instructions.
10. Promotions
Discount codes and offers are subject to their stated conditions, cannot be exchanged for cash and may be withdrawn at any time.
11. Intellectual property
Website content, design and branding belong to SOKOZA COMPANY LIMITED or its licensors and may not be reproduced without permission.
12. Prohibited use
You must not misuse the website, attempt unauthorised access, submit fraudulent orders or interfere with its operation.
13. Limitation provisions
To the extent permitted by Kenyan law, our liability is limited to the price paid for the relevant product. Nothing in these terms excludes rights that cannot be excluded by law.
14. Complaints
Contact us at info@sokozaltd.online with your order reference. We will acknowledge and respond to complaints as promptly as possible.
15. Applicable law
These terms are governed by the laws of Kenya and disputes are subject to the jurisdiction of the Kenyan courts.
16. Contact details
SOKOZA COMPANY LIMITED, P.O. Box 26357–00100, Nairobi, Kenya. Email info@sokozaltd.online.
Registration No. PVT/2016/010471
Westpoint Suites, Olesangale Lane, Nairobi, Kenya
P.O. Box 26357–00100, Nairobi, Kenya
info@sokozaltd.online