Question 1

What currency are prices in?

Accepted Answer

All prices are in US dollars (USD). The total is shown before you place your order.

Question 2

Do I need an account to order?

Accepted Answer

No. You can check out as a guest. An account lets you see order history, save addresses and keep a wishlist.

Question 3

How do I pay?

Accepted Answer

Online payment through an approved payment provider is being set up. Until then, orders are recorded as awaiting payment and our team contacts you with payment instructions. We never ask for card numbers on this website.

Question 4

How much is delivery and how long does it take?

Accepted Answer

Delivery charges and estimated timing depend on the product's dispatch source and your location. They are confirmed with you before dispatch.

Question 5

What does “dispatch source” mean?

Accepted Answer

It shows where a product ships from — US, Europe or Japan warehouse, or direct from the factory. Orders with several sources may arrive separately.

Question 6

How do I track my order?

Accepted Answer

Use the Track Order page with your order reference and the email or telephone you used at checkout.

Question 7

Can I return a product?

Accepted Answer

Yes, subject to our Returns and Refunds Policy. Please contact us for a return authorisation first.

Question 8

Do you supply businesses?

Accepted Answer

Yes. Use the Business Orders page to request a quotation for bulk or repeat purchases.

Frequently asked questions