Delivery Information
Draft for owner and legal review before public launch.
1. Delivery locations
Available delivery locations are confirmed when your order is reviewed. If we cannot deliver to your address, we will contact you before taking payment.
2. Address accuracy
Please provide a complete address and a reachable telephone number. Delays or additional costs caused by inaccurate details may be your responsibility.
3. Dispatch sources
Each product page shows where the product is dispatched from: US warehouse, Europe warehouse, Japan warehouse or factory dispatch.
4. Order processing
Orders are processed after payment is confirmed. You can follow progress on the order-tracking page.
5. Delivery estimates
Estimated delivery dates are provided once your order is reviewed. We do not promise specific delivery times until they are confirmed for your order.
6. Split shipments
Orders containing products from different dispatch sources may arrive in separate deliveries.
7. Delivery charges
Delivery charges are confirmed with you before dispatch. No delivery charge is collected without your agreement.
8. Failed delivery
If delivery cannot be completed, the delivery partner or our team will contact you to rearrange. Repeated failed deliveries may incur additional charges.
9. Delays
We will tell you as soon as possible if your order is delayed.
10. Inspection on receipt
Please inspect your order on delivery and report visible damage or missing items promptly.
11. Tracking
Track any order using its reference and your email or telephone on the Track Order page.
12. International or cross-border dispatch
Products shipped from outside Kenya may be subject to import duties or clearance procedures, which will be explained before dispatch where applicable.
Registration No. PVT/2016/010471
Westpoint Suites, Olesangale Lane, Nairobi, Kenya
P.O. Box 26357–00100, Nairobi, Kenya
info@sokozaltd.online